Thomas Richardson keeps all of Exceed Technologies’ dispatch technicians in line and on task, ensuring customers with on-site service experience the highest level of customer care.
I get to go out into the business community and see how other people and companies work and I also get to troubleshoot their technology issues. I love getting to see different problems in different environments every day.
As Technology Services Manager, Thomas schedules and dispatches all of Exceed Technologies’ dispatch technicians, catches any issues that elevate above the level of field technicians, and makes sure all Exceed customers receive top-quality on-site service.
Thomas works to keep each of his technicians on the same page so that every client receives the same level of service, no matter who the technician is.See More Staff