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When Exceed Technologies merged with 3point Technologies in 2014, Ken Dale joined Exceed’s Tupelo office to manage the office accounts and sales relationships. But as the office’s leading sales person, Ken doesn’t think about sales in the conventional commission, upsell and profitability sense. He thinks along the lines of needs assessment and relationship management, or more simply, what does the business partner need.

Ninety-nine percent of our Tupelo sales come from customer relationships. We meet on site and work through network designs and technology needs. We aim to provide an outcome or solution to their problem before we ever present a proposal. It’s not about them saying, ‘I need a MacBook,’ and ordering one for them. The way we sell is by developing a list of needs, determining the best solutions, and then making the recommendations that will satisfy their requirements. Simply put, it’s a relationship.

As General Manager of Exceed Technologies’ Tupelo office, Ken also manages Exceed’s education and government clients, from small school districts to complex public university networks.

Ken’s love of customer service is sparked by the satisfaction he receives from keeping himself and his business partners caught up with the daily advancements in technology.

After spending eight years as an Exceed Technologies technician, Jesse Bandre found himself frequently driving to underserved Northeast Mississippi cities. A marketing analysis showed a great gap in reliable technology service providers in the northern part of the state, to which Jesse responded with Exceed Technologies’ first satellite office.

We’re truly the only full-service technology company in Mississippi. There is no greater feeling than helping people in a way that others can’t or won’t. Being appreciated in that way is the greatest feeling — whether it’s helping a clinic set up one computer, removing a virus or repairing a crashed server after hours at a large company.

As Director of North Mississippi Operations, Jesse meets the needs of clients from Tupelo all the way to Tennessee. He oversees a staff of 13 technicians, administrators and sales associates as they work to find solutions for the more than 400 business partners the Tupelo office serves.

As a technician, Exceed Technologies customers drive Jesse’s desire to improve his growing staff of service technicians continuously. As the leader of North Mississippi operations, his employees drive him to improve the workplace environment constantly.

When Noelle McGraw isn’t keeping the Exceed Technologies’ Tupelo office running smoothly, she’s checking in with customers to keep them happy.

We really care about our customers and you can tell from the way the guys work — they really do care. It’s not a chore when we get a customer needing help. We make an effort to maintain really good relationships with our customers, and because of that, we know them and their needs well.

As the Office Administrator, Noelle provides administrative support for the company president and the corporate office, as well as support for the district managers and their offices. She also handles billing, accounts receivable and accounts payables, financial reporting and ordering of products/hardware/software for the company.

Mitzi Edwards serves as a bridge between Exceed Technologies’ administrative staff and the
individual departments and technicians, working to facilitate the culture of growth, learning, and
improvement in the Exceed Technologies Columbus office.
“I’ve always been interested in technology and the IT world so I love being a part of it — seeing
the changes going on week to week in the industry and hearing the technicians talking about the
trends. I can’t express how much I love my job and the people I work with. They don’t just come
in and work from 8 a.m. to 5 p.m. They work until the customer is taken care of, even on
weekends and holidays.”
As Office Manager, Mitzi helps to establish regulations and policies that help the company run
smoothly and complete the tasks that free up other staff and technicians to take care of
customers.

In 1999, Jeremy Bandre saw the number of full-service technology companies in Mississippi were severely lacking. Where most companies were compartmentalizing services, Bandre wanted to offer the customer a single, one-stop technology experience so he could control the level of customer service from the cabling stage all the way up to server maintenance and email hosting.

Ultimately, our goal is to provide customer service the way we would want it given to us by our vendors. It’s my job to put the right team leaders in place to execute that customer service and keep them focused on that goal. I spend my days working with the highest technology talent, and that’s super fun, intense, but fun. It’s my dream job.

Jeremy has grown the company from himself and CTO David Bradley to a staff of 50 spread over four regional offices in central and northeast Mississippi. As the company’s president, Jeremy works to maintain an environment that will attract talented employees and an expectation that employees improve themselves constantly and consistently over the course of their employment.

Knowing the satisfaction of providing a customer with unparalleled tech service drives Jeremy to push his employees to expand their capabilities and do things right the first time.